Policies

Payment Policy:  Alpine Lodge & Suites requires a 50% deposit for all reservations made more than 30 days in advance. The remaining balance will be due 30 days prior to arrival date. 100% of the reservation total will be due at the time of booking for all reservations made within 30 days of arrival date. Alpine Lodge & Suites accepts all major credit cards.

Cancellation Policy:  Should you need to cancel for any reason (health, work, schedules, weather, etc.), 75% of your deposit will be refunded only if your room is re-rented for the exact same days. To help protect our guests Alpine Lodge & Suites offers a Cancellation Guarantee rate for an additional 8% of the standard nightly rate. If selected, this Cancellation Guarantee will offer an 80% refund for any cancellation reason.(Must cancel 3 days before arrival date to receive refund).

No Pets and No Smoking: Pets are not allowed anywhere on the property (rooms and/or vehicles) and all rooms at Alpine Lodge are non smoking. A cleaning fee of $250.00 is charged for violating this policy, and guests will be asked to leave with no refund. This fee is to recover the cost to make the room pet-free/smoke-free for future guests.

Occupancy Limit: Occupancy of the room is limited to the number of guests advertised for specific room types (adults, children, and infants). This is for safety and guest comfort. Please call us in advance if you intend to bring additional guests so appropriate accommodations can be arranged prior to your arrival. Violation of the policy will result in a charge of $40/person/night for the nights the policy was violated, and guests may be asked to leave with no refund.

Quiet Time: We ask all guests to respect each other and observe Quiet time from 8:00 pm to 8:00 am. We want to provide a peaceful environment and ensure all guests can rest, relax, and enjoy their time here. Guests violating this policy may be asked to leave with no refund.

Cooking: Guests can cook only in cabins and condos which have fully equipped kitchens. Please do not bring crock pots, microwaves, toaster ovens, etc. for use in hotel rooms. These rooms are not equipped to handle such appliances and their use could cause electrical and safety issues.

Damages/Trash Removal: Any damages to the room will be charged to the guest at replacement cost. Also, a cleaning fee of up to $250.00 may be charged to guests who leave a room excessively dirty. We have several trash stations around the park for your convenience. Guests are required to remove all trash on departure and placed in one of these trash stations. If Alpine Lodge must remove trash for guests there will be a $40 charge for this service.

Hot Tubs: Alpine Lodge has two indoor hot tubs for Alpine guest use only. Guests are allowed 30 minutes of use in their own hot tub before returning the hot tub key to the front office. Guests may use the hot tubs multiple times a day but are required to wait 30 minutes between uses to ensure safety to all guests.

Parking: We love that we can offer parking for trailers, but please be aware that trailers or other vehicles over 16ft cannot be accommodated onsite. Parking of all other vehicles/trailers less than 16ft is limited to our parking lot along Pioneer Road. Trailer parking is first come first served. Parking in front of units is designated for cars/truck and motorcycles only.

Lost, Damaged, or Stolen Items: We are not responsible for lost, damaged, or stolen items from your room, vehicle, or left elsewhere on the property. We ask you to please make sure your valuables are secured.

Check-in starts at 4:00pm & Check-out is at 10:00am

Alpine Lodge amenities are for the exclusive use of our paying guests.

There are no refunds on early departures.

There are no refunds on no-show reservations.

 

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