Policies

Payment Policy: Alpine Lodge & Suites requires a 50% deposit for all reservations made more than 60 days in advance. The remaining balance will be due 60 days prior to arrival date. 100% of the reservation total will be due at the time of booking for all reservations made within 60 days of arrival date. Alpine Lodge & Suites accepts all major credit cards.

 

Cancellation Policy: Should you need to cancel for any reason (health, work, schedules, weather, etc.), 75% of your deposit will be refunded only if your room is re-rented for the exact same days. To help protect our guests, Alpine Lodge & Suites offers travel protection insurance.

 

7% of reservation cost:

30+ different trip cancellation and interruption reasons covering up to 100% of non-refundable costs.

9.8% of reservation cost:

30+ different trip cancellation and interruption reasons covering up to 100% of nonrefundable costs, as well as up to 75% of traveler’s non-refundable costs if they must cancel for a reason not listed in the policy(Must cancel more that 3 days before arrival).

No Pets: Pets are not allowed anywhere on the property (rooms and/or vehicles). A cleaning fee of $250.00 is charged for violating this policy, and guests will be asked to leave with no refund. This fee is to recover the cost to make the room pet-free for future guests.

Smoking Policy: All rooms are non-smoking. A cleaning fee of $250.00 is charged when your room is left with any type of smoke odor. This fee is to recover the cost to make your room smoke-free for future guests.

Occupancy Limit: Occupancy of the room is limited to the number of guests advertised for specific room types (adults, children, and infants). This is for safety and guest comfort. Please call us in advance if you intend to bring additional guests so appropriate accommodations can be arranged prior to your arrival. Violation of the policy will result in a charge of $40/person/night for the nights the policy was violated, and guests may be asked to leave with no refund.

Quiet Time: We ask all guests to respect each other and observe Quiet time from 8:00 pm to 8:00 am. We want to provide a peaceful environment and ensure all guests can rest, relax, and enjoy their time here. Guests violating this policy may be asked to leave with no refund.

Cooking: Guests can cook only in cabins and condos which have fully equipped kitchens. Please do not bring crock pots, microwaves, toaster ovens, etc. for use in hotel rooms. These rooms are not equipped to handle such appliances and their use could cause electrical and safety issues.

Damages/Trash Removal: Any damages to the room will be charged to the guest at replacement cost. Also, a cleaning fee of up to $250.00 may be charged to guests who leave a room excessively dirty. We have several trash stations around the park for your convenience. Guests are required to remove all trash on departure and placed in one of these trash stations. If Alpine Lodge must remove trash for guests there will be a $40 charge for this service.

Hot Tubs: Alpine Lodge has two indoor hot tubs for Alpine guest use only. Guests are allowed 30 minutes of use in their own hot tub before returning the hot tub key to the front office. Guests may use the hot tubs multiple times a day but are required to wait 30 minutes between uses to ensure safety to all guests.

Parking: RV’s, buses, trailers, work trucks, etc. over 16 ft. cannot be accommodated onsite. Parking of all other large vehicles/trailers less than 16 ft. is limited to our lot along Pioneer Road.

Lost, Damaged, or Stolen Items: We are not responsible for lost, damaged, or stolen items from your room, vehicle, or left elsewhere on the property. We ask you to please make sure your valuables are secured.

 

Check-in starts at 4:00pm & Check-out is at 10:00am

Alpine Lodge amenities are for the exclusive use of our paying guests.

There are no refunds on early departures.

There are no refunds on no-show reservations.