You must be 21+ years old to rent a room with Alpine Lodge.
Payment Policy: Alpine Lodge requires a 50% deposit for all reservations made more than 30 days in advance. The remaining balance will be due 30 days prior to arrival date. 100% of the reservation total will be due at the time of booking for all reservations made within 30 days of arrival date. Alpine Lodge accepts all major credit cards.
Cancellation Policy: Should you need to cancel for any reason (health, work, schedules, weather, etc.), 75% of any money already paid will be refunded only if your room is re-rented for the exact same days.
To help protect our guests Alpine Lodge offers an optional Cancellation Guarantee rate for an additional 10% of the reservation total after tax. If selected, this Cancellation Guarantee will offer a 90% refund for any cancellation reason. (Must cancel 3 days before the arrival date to receive a refund and must be added at the time reservation is made). Please call to add this optional Cancellation Guarantee within 24 hours of booking.
Parking: Alpine Lodge no longer provides on-site parking for trailers or oversized vehicles of any kind. Any trailers or oversized vehicles must use Red Rivers public parking options for trailers and unloading vehicles from the trailer. There will be no unloading trailers at Alpine Lodge. Once these vehicles are unloaded from the trailer at Red Rivers public parking area the vehicles may be brought back to Alpine Lodge for parking on-site.
No Pets and No Smoking: Pets are not allowed anywhere on the property (rooms and/or vehicles), including visitors of guests. All rooms at Alpine Lodge are non-smoking. Marijuana is not permitted on premises. A cleaning fee of $250.00 is charged for violating this policy, and guests will be asked to leave with no refund.
Service Animals: Alpine Lodge complies with New Mexico’s Service Animal Act and the federal Americans with Disabilities Act (ADA) and will provide accommodations to guests with qualified service animals. Under these state and federal laws, animals such as emotional support animals and therapy animals are not a protected class. These animals will not be allowed to stay on the premises and our pet policy will apply. Service animals are always to be with and under the control of their handlers.
Occupancy Limit: Occupancy of the room is limited to the number of guests advertised for specific room types (adults and children). This is for safety and guest comfort. If guests bring more people than the occupancy limit, guests will be upgraded to a larger unit at the guest's expense. Additional charges may apply. Alpine Lodge will not overcrowd rooms and may refuse service with no refund.
Quiet Time: We ask all guests to respect each other and observe Quiet time from 10 pm to 8 am. We want to provide a peaceful environment and ensure all guests can rest, relax, and enjoy their time here. Guests violating this policy may be asked to leave with no refund.
Cooking: Guests can cook only in cabins and condos which have fully equipped kitchens. Please do not bring crockpots, microwaves, toaster ovens, etc. for use in hotel rooms. These rooms are not equipped to handle such appliances.
Damages/Trash Removal: Any damages to the room will be charged to the guest at replacement cost. A cleaning fee of up to $250.00 may be charged to guests who leave a room excessively dirty. We have several trash stations around the park. Guests are required to remove all major trash upon departure. If Alpine Lodge must remove major trash there may be a $40 charge for this service.
Hot Tubs: Alpine Lodge has two indoor community hot tubs for Alpine guest use only. Hot tub hours are 9:00 am – 9:00 pm, 7 days a week. All children must be accompanied by an adult.
Lost, Damaged, or Stolen Items: We are not responsible for lost, damaged, or stolen items from your room, vehicle, or left elsewhere on the property. We ask you to please make sure your valuables are secured. Alpine Lodge is not responsible for any damages to vehicles on the premises. Alpine Lodge is not responsible for any items left on-premises.
Check-in starts at 3:00pm & Check-out is at 10:00am with no refunds for early departures.
Alpine Lodge amenities and parking are for the exclusive use of our paying guests.
There are no refunds on no-show reservations.
Alpine Lodge is not liable for any personal injuries that occure on premises.