Cancellation Policy: Should you need to cancel your reservation, 80% of your deposit will be refunded once the unit is re-rented to someone else for both the same number of nights and at the same rate you booked. Your deposit will not be refunded otherwise.
If you feel you may need to cancel any portion of your reservation for whatever reason (work, schedules, health, weather, etc.), we suggest that you purchase travel insurance. You can locate various travel insurance companies online by searching "travel insurance" on your browser and selecting the one that best fits your need.
Because the Alpine is in a small resort town, we do not operate like most hotels and overbook in anticipation of cancellations. We instead operate as other resort properties. So by confirming your reservation, we agree to hold the room for you, and you are obligated for the total number of nights you book. We turn other guests away once you have booked a room, so we must follow our cancellation policies.
No-Show Policy: No-shows will be charged 100% of the full amount of the stay.
Check-in/Check-out: Check-in time is 3:00 pm and check-out time is 10:00 am.
Early Departures: There are absolutely no refunds on early departures.
Pet Policy: The Alpine Lodge does not allow pets either in the rooms or anywhere on the property. A cleaning fee of $250.00 is charged to guests who violate this policy. Guests violating the no pet policy will be asked to leave the property with no refund for any remaining nights.
Smoking Policy: All of our rooms are non-smoking. A cleaning fee of $250.00 is charged to guests who leave a room with any type of smoke odor. This fee is to recover the cost to make the room smoke-free for future guests.
Damage Policy: A cleaning fee of $150.00 is charged to guests who leave a room excessively dirty. Any damages to the room will be charged to the guest at replacement costs.
Occupancy Limit: Occupancy of the room is limited to the number of guests on the confirmation letter (adults and children). No additional guests are allowed. This is for fire and safety reasons. Please call us in advance if you intend to bring additional guests so appropriate accommodations can be arranged prior to your arrival. Violation of the policy will result in a charge of $150/person/night for the nights the policy was violated and your stay will be terminated with no refund for any remaining nights.
Amenities: All amenities at the Alpine Lodge are for the exclusive use of our paying guests.
Cooking: Cooking is allowed only in the units which have fully equipped kitchens. Guests are not to bring crock pots, microwaves, toaster ovens, etc. for use in the hotel rooms because they are not equipped to handle such appliances. This is for electrical and safety reasons.
Quiet Time: We ask all of our guests to respect each other and observe quiet time on the property between the hours of 8:00 pm and 8:00 am. We want to provide a peaceful environment for all our guests and ensure that everyone is able to rest, relax, and enjoy their time here. Quiet time observance includes: no activity in the pavilion, no shouting or loud talking, no loud music, etc. In short, anything that disturbs any of our guests will be frowned upon. Also, if you are arriving late or leaving early, please respect those guests that are asleep and try to be as quiet as you can.
Lost, Damaged, or Stolen Items: We are not responsible for lost, damaged, or stolen items from your room, your vehicle, or elsewhere on the property. We ask you to please make sure your valuables are secured.
Room Rates & Taxes: Room rates and applicable taxes are subject to change without notice.
Room Type: If for unforeseen reasons a requested room is not available, a room as close as possible to your choice will be reserved.
Alpine Lodge takes every precaution to protect our customers' information. When customers submit sensitive information via website, it is protected both online and off-line. When our registration/order form asks users to enter sensitive information, such as a credit card number and/or social security number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing.'
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at firstname.lastname@example.org. Reserving a room at www.alpinelodgeredriver.com is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at www.alpinelodgeredriver.com, we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using Alpine Lodge's secure server, and providing that you notified your credit card provider in accordance with its reporting rules and procedures.
www.alpinelodgeredriver.com 's secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the internet. You will know that your connection becomes secure during the checkout process by seeing the "S" for "secure" in HTTPS://... in your browser's address block.
If you are having trouble booking a room online, we are always happy to take your reservation by phone. You can reach your personal reservation specialist anytime by calling 800-252-2333.